At , we strive to provide high-quality mockups and templates to enhance your creative projects. Due to the nature of digital products, all sales are final. However, we are committed to ensuring your satisfaction and will address any concerns or issues promptly.
Refund Eligibility
We only offer refunds under the following circumstances:
- Non-Delivery of Files:
- If you do not receive the download link or files after your purchase, please contact us immediately. We will verify the issue and provide the files or issue a refund if necessary.
- Corrupt or Inaccessible Files:
- If the files provided are corrupted or inaccessible, we will replace them. If we cannot resolve the issue within 7 business days, you may request a refund.
Non-Refundable Situations
- Change of Mind: Refunds cannot be issued for buyers who change their minds after purchase.
- Accidental Purchase: Ensure that you review your order before confirming, as refunds for accidental purchases are not offered.
- Incompatibility: It is the buyer’s responsibility to ensure compatibility with their software or devices before purchase. Refunds will not be issued for incompatibility issues.
- Partial Usage: Refunds are not available for partially used files or templates.
How to Request Assistance
- Contact us at [Insert Support Email] within 7 days of your purchase.
- Include your order number, a description of the issue, and any relevant screenshots or documentation.
Support and Resolution
- In most cases, we can resolve issues by re-sending files or providing alternative solutions.
- Refunds are only issued if we are unable to resolve your issue.
Additional Information
- All approved refunds will be processed within 5–7 business days to the original payment method.
- By purchasing from [Your Website Name], you agree to these terms.
We appreciate your understanding and are always here to assist with any questions or concerns. Thank you for choosing !